dover
Customer Success Executive
Dextra Labs
Noida, IND
Full-time
Entry · 1+ years experience
Onsite
INR 300000-480000 yearly / year
Discovered 3 weeks ago
Google SheetsSQL
Free
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Google SheetsSQL
Role Overview
The Customer Operations & Support Associate is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.
Key Skills for This Role
Google SheetsSQL
Full Job Posting
Location
- Noida Employment Type: Full-Time CTC : ₹3.0 – ₹4.8 LPA (depending on experience and fit)
Role Summary
The Customer Operations & Support Associate is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.
Customer Onboarding
Manage the end-to-end onboarding process for new customers.
Coordinate with internal stakeholders to ensure timely account setup and activation.
Verify customer information and maintain accurate records.
Assist customers throughout the onboarding journey and address process-related queries.
Customer Offboarding
Handle customer offboarding/offloading requests as per defined processes.
Ensure completion of all required closure activities and documentation.
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