workable
Customer Success- (B.tech)
Trackier
Noida, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
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Requirements
- 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.
- Bachelor's degree in Engineering is mandatory. (B.Tech/BE)
- Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
- Experience leading technical product demos and customer onboarding conversations.
- Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.
- Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
- Experience managing multiple customer implementations in a fast-paced environment.
- High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
- A proactive mindset with strong ownership, curiosity, and a continuous learning approach.
What You’ll Do
Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals.
Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation.
Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
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