Customer Success Associate

We are looking for Customer Success Manager (CSM) for HPE OpsRamp Software (HPE Hybrid Cloud Business unit). HPE OpsRamp is an AI-powered IT operations management (ITOM) and observability platform designed to monitor, manage, and automate hybrid and multi-cloud environments. It helps enterprises and service providers manage hybrid cloud and multi-cloud environments infrastructure at scale.

The CSM position is a critical role within the Customer Success Team, where your goal is to ensure the success of our customers. As a CSM, you will be managing a group or region of our assigned clients - driving adoption and outcomes leading to renewals, expansion, and customer advocacy across your portfolio.

Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:

Taking responsibility for your customer portfolio, customer satisfaction and success, retention & avoiding churn, securing renewals, growth and scaling of customer programs.

Being accountable for renewal and Upsell/Cross sell customer quota.

Strategic account planning of customer portfolio. Stakeholder mapping, opening up, and identifying opportunities for expansion outside of the current program.

Delivering and communicating ROI for our clients, throughout the customer lifecycle.

Be ready to take on additional initiatives and responsibilities as they emerge. Do everything you can to help the company achieve its larger objectives.

Work alongside the Customer Success Solution Architects (CSA) to maximize adoption and business value of the OpsRamp platform into customer enterprise environments. You’ll be required to travel to client sites, as needed.

Create customer deliverables (QBR presentations, e2e demos, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users.

Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective.

Coordinate and align all workstreams across Shared Services, Education, Support, and active engagements, ensuring internal and external stakeholders are updated on progress. Collaborate with cross-functional teams such as Billing, Product Management, and Engineering to manage touchpoints and streamline communication.

Own the business relationship for a portfolio of accounts, working closely with the account team (Customer Success Manager, Regional Sales Director, and Customer Solutions Architect) to define and execute account strategies. Act as the voice of the customer, partnering with management, sales, marketing, technical, and product teams to enhance the OpsRamp product and processes.

Represent OpsRamp as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities.

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.

Have 5-10 years of overall experience and proven success in one or more of the following: Service delivery, Pre-Sales, Solution Architecture, consulting in Enterprise B2B SaaS platforms.

Build strong, strategic relationships with customers through exceptional communication, presentation, and influencing skills.

Leverage technical expertise in IT Operations Management (ITOM) to drive business outcomes and value realization for customers.

Own and exceed revenue targets by driving customer retention, expansion, and growth opportunities.

Manage and grow customer relationships within enterprise and matrix organizations, aligning technical solutions with business goals.

Help customers navigate business transformation and adopt innovative strategies for success.

Demonstrate strong business acumen and a proactive approach to identifying growth opportunities.

Balance technical problem-solving with a focus on business impact and results.

Excel in time management, effectively juggling multiple priorities and navigating ambiguous situations while delivering high-quality outcomes

Bring a passion for technology, attention to detail, and the ability to adapt and learn on the go.

Thrive in a collaborative team environment and foster a positive, growth-focused workplace culture.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.