Customer Success Associate (Fully Remote)

Hyper-Reach is a mass notification and emergency communication platform that helps public safety agencies, government organizations, financial institutions, and enterprises deliver critical alerts — from severe weather and active-threat warnings to operational and IT incident notifications — quickly and reliably.

You’ll find Hyper-Reach a great place to work if you want to be part of a growing business and work closely with key management on mission-critical issues facing local communities. Beyond that, you’ll be working in Valsoft’s ecosystem of 150+ vertical software companies, learning from a shared ecosystem of best practices across one of Canada’s fastest-growing companies.

We’re looking for a Customer Success Associate to join our team and help manage Hyper-Reach’s portfolio of customer relationships in public safety. If you love talking to people, remote-work and working in a team that makes communities across the US safer, this is the right role for you.

This is a role with real ownership early. You’ll be responsible for accounts from end to end — from check-in calls to account reviews, all the way to managing renewal cycles. You’ll see the full arc of relationship management and work directly with Support, Product, and Sales to resolve customer pain points and help inform development decisions.

You’ll work closely with our VP of Sales to build a customer success playbook, monitoring metrics and relationships to identify and manage at-risk accounts. There is significant opportunity for career growth through early-career mentorship, and cross-coordinating with Sales for a customer referral funnel.

You’ll thrive in this role if you have excellent interpersonal skills, are an avid listener with a growth mindset, and are outcome oriented. You’ll be measured on quantifiable metrics in your control: customer satisfaction (NPS) and retention.