Conseiller(ère) en support technique / Technical Support Agent

Nos avantages

Your Mission

Your Daily Responsibilities

• Quickly understand users’ challenges and provide clear, practical, and tailored solutions.
• Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.
• Resolve technical and functional issues while clearly explaining solutions in simple terms.
• Play a key role in the customer experience by turning every support request into a positive experience.
• Collaborate with internal teams to continuously improve the product and processes.
• Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.
• Document all interactions, issues, and solutions in the support system.
• Provide Level 1 remote support to clients by phone and email and escalate complex cases to the appropriate level.

Requirements

• You live in Quebec City or Montreal? You have proven experience in the dental field and enjoy having a concrete and visible impact every day? You are autonomous, patient, and service-oriented? The sky is the limit! If you have:
• Experience in the dental field (knowledge of Dentitek software is an asset).
• Experience in technical support or customer service.
• Strong understanding of how a dental clinic operates (scheduling, billing, patient records, imaging, etc.).
• Ability to explain technical concepts in simple terms.
• Proficiency with digital tools and software environments.
• Strong analytical and problem-solving skills.
• Excellent organizational skills, autonomy, and attention to detail.
• Excellent verbal and written communication skills in French, with an intermediate level of English.

Benefits

• Meaningful work—supporting dental professionals across the province.
• A strong team culture with growth opportunities.
• Competitive compensation.
• Full benefits starting on your first day.
• Be part of a trusted and growing Quebec-based tech company.
• #Progitek