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At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
Our growth story is only just beginning and we have a huge market opportunity ahead. We're looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us bring home the technical win and capitalize on this explosive growth.
Working hand in hand with our Account Executives, you'll solve some of the most interesting business-critical challenges and transformations. You'll focus on prospective customers, helping them embrace digital transformation, become disruptors, and avoid being disrupted. As the CEO of your domain, you'll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You'll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world's largest companies to unlock new growth in the new world of total monetization.
In this role, you will:
Complete Zuora's in-depth onboarding and sales training to become an expert in Zuora's products, services, unique solutions, and technical capabilities
Own the technical relationships with a deep understanding of customer needs and constraints
Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora's platform will allow their business to succeed and grow
Use AI-centric solutions and personal technical capabilities to create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries
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Secure technical wins by differentiating Zuora against the competition, handle technical objections, and mitigate any concerns that might block a deal from closing
Act as the front-line liaison to our product management team by informing our product roadmap based on prospects' needs
Own making sure the customer is realizing value against their expectations
Define and monitor the business case and KPIs in the account plan
Help shape commercial strategy and technical action plans
Commercially present solutions in easy-to-grasp ways
Coordinate resources from across Zuora and partners from a technical standpoint
Work with product and solution management to share the context (why) behind customer requests and potential applicability to others in a segment
Collaborate with solution architects in overall design and approach
Support sales and marketing at field events with product demonstrations and technical subject matter expertise
Respond to technical elements of RFIs and RFPs
Travel throughout your sales territory
You bring 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or an operational finance role (financial analyst, billing specialist, accounts receivable specialist, treasury analyst).
Beyond experience, you have:
Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy
Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
Strong business value selling experience and familiarity with SaaS and Cloud technology
An understanding of subscription and recurring revenue business models
Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
General understanding of API development and various coding languages (PHP, Ruby, Java, etc.)
Experience with LLMs and agent development and maintenance
Bachelor's Degree and/or relevant FinTech experience
Our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. You'll be part of a collaborative environment where you contribute to our technical vision and help shape how we go to market.
This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you're welcome to come into the office more often if you're nearby.
Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
The OTE range for this role is $124,375 - $251,160. OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Founded in 2007, Zuora provides a leading subscription management and monetization platform that unifies billing, payments, revenue recognition, and accounts receivable.
Visit company websiteJobs and hiring trendsUSD 124375-251160 / year
Senior · 6+ years experience
Remote
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