Customer Solution Director

Key Responsibilities

• Lead presales activities for assigned Manufacturing opportunities in coordination with the VP of Presales.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and Manufacturing bill of materials (BOM) preparation.
• Organize and lead site visits, including agenda setting, team coordination, and execution.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials and DDA support where applicable.
• Facilitate the transition from presales to Manufacturing delivery and consulting teams through statement of work readiness.
• Identify and communicate gaps or variances between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

• Minimum of 5 years of functional SAP consulting experience in Manufacturing.
• Experience supporting SAP projects in complex enterprise environments.
• Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
• Exposure to SAP S/4HANA and related modernization initiatives.
• Ability to lead client workshops, site visits, and executive-level presentations.
• Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
• Ability to work well under pressure and manage competing priorities.
• Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
• Solution-oriented mindset with the ability to identify challenges and develop effective responses.
• Experience collaborating across sales, presales, delivery, and support teams.
• Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

• Experience working with international teams in a managed services environment.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

Why Syntax?