Customer Services Representative
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Key skills for this role
About the Role
Abu Dhabi Airports Company seeks a Customer Service Representative to deliver excellent service at the car park operations desk in Terminal A. The role involves assisting customers, managing parking membership applications, handling inquiries, and supporting revenue management.
Key Skills for This Role
Responsibilities
- Provide high quality customer service at the Customer Service Desk in Terminal A
- Process and approve parking membership applications
- Handle customer inquiries in person, by phone, and via email
- Monitor membership applications and track sales data
- Adhere to cybersecurity, data protection, and operational compliance requirements
- Work rotating shifts including evenings, weekends, and public holidays
Requirements
- High School Diploma or equivalent
- Minimum 1 year of customer service experience
- Experience handling payment transactions
- Basic proficiency in Excel and data management systems
Full Job Posting
Role Overview
- The Customer Service Representative is responsible for delivering excellent customer service within the car park operations at Abu Dhabi Airport, primarily at the Customer Service Desk in Terminal A.
- The role involves assisting customers and airport stakeholders, managing parking membership applications, processing approvals, maintaining records, handling customer inquiries, supporting revenue management activities, and ensuring compliance with company policies and operational procedures.
Responsibilities
- Provide high quality customer service and maintain customer satisfaction.
- Understand and address customer needs effectively and promptly.
- Greet customers and staff professionally.
- Respond to customer inquiries in person, by phone, and via email.
- Maintain effective communication with airport stakeholders.
- Process and approve parking membership applications.
- Review and verify online membership documents.
- Coordinate with airport departments to validate membership requests.
- Manage approvals related to invoicing, payments, and purchase orders (POs).
- Update and maintain membership data and records in Excel spreadsheets.
- Monitor membership applications and approvals.
- Track membership sales and related data.
Requirements and Skills
- High School Diploma or equivalent.
- Certification in Customer Service or Hospitality is an advantage.
- Minimum 1 year of customer service experience.
- Experience handling payment transactions.
- Experience in a similar customer service role is preferred.
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Ability to build and maintain relationships with stakeholders.
- Data entry and reporting capabilities.
- Strong problem solving skills.
- Effective time management skills.
- Safety awareness and compliance mindset.
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