Customer Services Representative
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Key skills for this role
About the Role
Deliver excellent customer service, manage parking membership applications, ensure compliance, and support revenue management while collaborating with stakeholders.
Key Skills for This Role
Responsibilities
- Provide high quality customer service at the Customer Service Desk in Terminal A
- Process and approve parking membership applications
- Respond to customer inquiries in person, by phone, and via email
- Monitor membership applications and track sales data
- Adhere to cybersecurity, data protection, and operational compliance requirements
Requirements
- Experience in customer service or related role
- Ability to work rotating shifts including evenings, weekends, and public holidays
Full Job Posting
Role Overview
- The Customer Service Representative is responsible for delivering excellent customer service within the car park operations at Abu Dhabi Airport, primarily at the Customer Service Desk in Terminal A.
Responsibilities
- Provide high quality customer service and maintain customer satisfaction.
- Process and approve parking membership applications.
- Review and verify online membership documents.
- Coordinate with airport departments to validate membership requests.
- Manage approvals related to invoicing, payments, and purchase orders.
- Update and maintain membership data and records in Excel spreadsheets.
- Monitor membership applications and approvals.
- Track membership sales and related data.
- Adhere to cybersecurity, data protection, and operational compliance requirements.
- Monitor parking management and online membership systems.
- Work rotating shifts, including evenings, weekends, and public holidays.
- Respond appropriately to emergencies such as accidents, medical incidents, vehicle breakdowns.
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