linkedin
Customer Services Representative
British Council
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 days ago
Customer serviceCRM systemsOffice softwareDigital customer service channelsData entryComplaint handling
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer serviceCRM systemsOffice software
Role Overview
The Customer Service Representative delivers consistent, high-quality experiences across face-to-face, phone, email, web chat, and social media channels.
The role manages enquiries, registrations, complaints, and transactions while supporting customer satisfaction, loyalty, and revenue growth.
Key Skills for This Role
Customer serviceCRM systemsOffice softwareDigital customer service channelsData entryComplaint handling
Full Job Posting
Role Overview
The Customer Service Representative delivers consistent, high-quality experiences across face-to-face, phone, email, web chat, and social media channels.
The role manages enquiries, registrations, complaints, and transactions while supporting customer satisfaction, loyalty, and revenue growth.
Role Context
The role is part of the Sales and Customer Service function and supports the British Council's customer experience and commercial objectives.
Customer Service Representatives interact with customers across multiple channels and connect them to products and services.
Main Accountabilities
- Deliver professional, accurate customer service across multiple channels.
- Handle enquiries, complaints, and registrations in line with service standards.
- Maintain accurate CRM and system data while following safeguarding, financial, and information security policies.
- Recommend suitable products and services during customer interactions to support sales and retention.
- Provide customer insights for continuous improvement and Voice of the Customer initiatives.
- Support consultations, bookings, payments, refunds, and customer communications.
- Maintain current knowledge of British Council products, services, and policies.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at British Council
Customer Services Representative
, UAE
Entry
The British Council is seeking a Customer Service Representative to deliver accurate, consistent support across face-to-face, phone, email, web chat, and social media channels. The role handles enquiries, registrations,
Discovered 2 days agoView →
Customer Service Representative (50351)
Chennai, IND
Discovered TodayFull Time, Contract
Customer Service Representative
Chennai, IND
Discovered TodayFull Time, Contract
Business Analyst
Noida, IND
Discovered YesterdayFull Time, Contract
Team Leader - Operations
Noida, IND
Discovered YesterdayFull Time, Contract
Customer Services Representative
, UAE
Discovered YesterdayFull-time
Customer Services Representative
, UAE
Discovered 2 days ago
CE FP&A CoE Insights Senior Analyst (50266)
Noida, IND
Discovered 2 days agoFull-time
CE Finance Business Partner (50261)
Noida, IND
Discovered 2 days agoFull-time