Customer Service
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Key skills for this role
About the Role
Al Demani Livestock Trading EST (operating as مطعم الوسمي) is hiring a Customer Service employee for its restaurant in Al-Ayn. The role involves handling customer calls, confirming delivery orders, coordinating with kitchen and delivery team, and resolving complaints.
Key Skills for This Role
Responsibilities
- Receive customer calls and respond to inquiries
- Receive and confirm delivery and external orders
- Follow up on orders and coordinate with kitchen and delivery team
- Handle customer complaints and resolve issues professionally
- Use order and restaurant management systems
- Provide excellent service to ensure customer satisfaction
Requirements
- Previous experience in customer service within restaurants (essential)
- Fluency in Arabic (spoken and written) (essential)
- Fluency in English
- Excellent communication and customer handling skills
- Ability to work under pressure in a fast paced environment
- Experience with restaurant systems and software preferred
Full Job Posting
Job Title
- موظف خدمة عملاء (Customer Service Employee) for مطعم الوسمي in Al Ayn near Bawadi Mall.
المهام الوظيفية (Job Responsibilities)
- استقبال مكالمات العملاء والرد على استفساراتهم
- استقبال وتأكيد طلبات التوصيل والطلبات الخارجية
- متابعة الطلبات والتنسيق مع المطبخ وفريق التوصيل
- التعامل مع شكاوى العملاء وحل المشكلات بشكل احترافي
- استخدام أنظمة وبرامج إدارة الطلبات والمطاعم
- تقديم خدمة متميزة تضمن رضا العملاء
المتطلبات (Requirements)
- خبرة سابقة في خدمة العملاء داخل المطاعم (شرط أساسي)
- إجادة اللغة العربية تحدثاً وكتابة (شرط أساسي)
- إجادة اللغة الإنجليزية
- مهارات تواصل ممتازة وحسن التعامل مع العملاء
- القدرة على العمل تحت الضغط وفي بيئة عمل سريعة
- الالتزام والانضباط والقدرة على العمل ضمن فريق
- يفضل من لديه خبرة في أنظمة وبرامج المطاعم
Salary
- AED 1,800.00 per month
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