Customer Service Technician | alfanar Electric
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Key skills for this role
Role Overview
Assist in resolving customer issues, provide timely technical support, and ensure quality service.
Maintain product knowledge and accurate records of customer interactions to support customer satisfaction.
Key Skills for This Role
Full Job Posting
Job Purpose
Assist in resolving customer issues, provide timely technical support, and ensure quality service.
Maintain product knowledge and accurate records of customer interactions to support customer satisfaction.
Company Overview
The organization operates construction and manufacturing businesses, design and development centers, and facilities in the Middle East and other countries.
alfanar electric manufactures low-, medium-, and high-voltage electrical construction products.
The alfanar Industrial Complex in Riyadh contains manufacturing facilities and supporting infrastructure.
Key Accountability Areas
- Assist in troubleshooting and resolving customer issues in a timely and efficient manner.
- Engage with customers to understand technical concerns, provide support, or escalate issues as needed.
- Follow service guidelines and processes to meet company standards and improve service delivery.
- Record customer interactions, troubleshooting steps, resolutions, and feedback to maintain complete case histories.
- Stay informed about product updates and technical changes while learning tools and technologies that enhance service quality.
Role Accountability
- Communicate effectively with peers and supervisors and remain open to directions and feedback.
- Use tools and machinery within efficient cost and time limits.
- Execute operational activities according to delivery schedules and work instructions.
- Assist with related issues and escalate complex operational problems.
- Implement quality standards and comply with applicable policies, procedures, and processes.
Academic Qualification
- High school degree in any relevant field.
Work Experience
- Two to four years of relevant work experience.
Technical and Functional Competencies
- Customer focus.
- Customer relationship management.
- Customer satisfaction measurement.
- Customer service.
- Customer service orientation.
Location
- The role is associated with the alfanar Industrial Complex in Riyadh.
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