Customer Service Specialist
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Key skills for this role
About the Role
Haier is seeking a Customer Service Specialist to handle customer inquiries, complaints, and feedback via calls and messages. The role involves service process assistance, service network management, spare parts management, and document/data management.
Key Skills for This Role
Responsibilities
- Answer calls and messages, solve common queries, and transfer complex ones
- Record complaints, help investigate, track progress, and feedback results
- Gather customer feedback via callbacks and surveys
- Handle order entry, review, tracking, and coordinate service arrangements
- Aid in resource allocation and plan staff tasks
- Analyze service processes and suggest improvements
- Follow up on service provider work orders and resolve issues
- Create and update inventory ledger for spare parts
- Schedule parts based on orders to avoid stock issues
- File service contracts and reports
- Analyze service data and make reports for decision making
- Compile and submit weekly/monthly reports
Requirements
- 1 3 years of customer service experience
- Proficiency in Excel, Word, and PowerPoint
- Familiarity with CRM systems
- Excellent communication skills
- Strong organizational skills
- Problem solving ability
- Teamwork spirit
- Proactive work attitude
- Good professional ethics
- Adaptability to overtime and travel
Full Job Posting
Job Responsibilities
- Answer calls & messages, solve common queries, transfer complex ones
- Record complaints, help investigate, track progress & feedback results
- Gather customer feedback via callbacks & surveys, then submit
- Handle order entry, review & tracking, coordinate service arrangement
- Aid in resource allocation, plan staff tasks
- Analyze process, suggest improvements
- Follow up on service provider work orders, resolve issues, ensure on time delivery
- Collect feedback, report to manager, help find solutions
- Create & update inventory ledger, ensure data accuracy
- Schedule parts based on orders, avoid stock issues
- Regularly check inventory, handle expired/damaged parts
- File service contracts & reports
Qualification Requirements
- Master Excel, Word, PowerPoint; use Excel for data analysis & report creation
- Familiar with common CRM systems
- Understand product/service tech principles
- 1 3 years in customer service preferred
- Experience in service process optimization, order management, or resource allocation
- Excellent communication skills
- Strong organizational skills
- Problem solving ability
- Teamwork spirit
- Proactive work attitude
- Good professional ethics
- Overtime and travel adaptability
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