Customer Service Specialist Admin
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Key skills for this role
About the Role
PulseMedia seeks a highly organized Customer Service Specialist Admin to provide exceptional customer support and manage administrative tasks remotely. You will handle inquiries via email, chat, and phone, maintain CRM records, and coordinate with internal teams.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction
- Assist customers with account information, product or service questions, billing inquiries, and general support requests
- Escalate complex issues to the appropriate departments when necessary
- Maintain and update customer records within the company's CRM and internal databases
- Process customer documentation, service requests, and administrative forms accurately
- Schedule meetings, appointments, and follow up calls when required
- Prepare reports on customer service performance and administrative activities
- Assist with onboarding documentation for new clients
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Strong problem solving and critical thinking skills
- Ability to work independently while collaborating effectively with remote teams
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar)
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software
Full Job Posting
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations.
- You will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations.
- This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.
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