Customer Service Specialist Admin (Remote)
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Key skills for this role
About the Role
PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experienc.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels in a professional and timely manner
- Maintain and update customer records within the company's CRM and internal databases
- Schedule meetings, appointments, and follow up calls when required
- Prepare reports on customer service performance and administrative activities
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues
Requirements
- Experience in customer service and administrative support
- Proficiency with CRM software and data entry
- Strong communication and problem solving skills
- Ability to work remotely and manage multiple tasks
Full Job Posting
About the Role
- PulseMedia is a forward thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences.
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations.
- This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.
Customer Support
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.
- Assist customers with account information, product or service questions, billing inquiries, and general support requests.
- Escalate complex issues to the appropriate departments when necessary.
- Conduct follow up communications to ensure successful issue resolution.
- Maintain a positive and professional customer experience throughout every interaction.
Administrative Duties
- Maintain and update customer records within the company's CRM and internal databases.
- Process customer documentation, service requests, and administrative forms accurately.
- Schedule meetings, appointments, and follow up calls when required.
- Prepare reports on customer service performance and administrative activities.
- Assist with onboarding documentation for new clients.
- Organize digital files, maintain records, and ensure data accuracy.
- Support internal teams with administrative coordination and documentation.
- Monitor shared inboxes and distribute inquiries to the appropriate departments.
Collaboration & Operations
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.
- Recommend process improvements to enhance customer satisfaction and operational efficiency.
- Help maintain internal knowledge bases and standard operating procedures.
- Participate in team meetings and training sessions.
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