Customer Service Specialist Admin (Remote)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional c.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels in a professional and timely manner
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction
- Assist customers with account information, product or service questions, billing inquiries, and general support requests
- Escalate complex issues to appropriate departments when necessary
- Conduct follow up communications to ensure successful issue resolution
- Maintain and update customer records within CRM and internal databases
- Process customer documentation, service requests, and administrative forms accurately
- Schedule meetings, appointments, and follow up calls when required
- Prepare reports on customer service performance and administrative activities
- Assist with onboarding documentation for new clients
- Organize digital files, maintain records, and ensure data accuracy
- Support internal teams with administrative coordination and documentation
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Strong problem solving and critical thinking skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar)
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar
- Comfortable using video conferencing platforms including Zoom and Microsoft Teams
Full Job Posting
About PulseMedia
- PulseMedia is a forward thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences.
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations, providing exceptional customer assistance while managing administrative tasks.
Key Responsibilities
- Customer Support: Respond to customer inquiries via email, live chat, phone, etc.
- Resolve customer concerns and ensure satisfaction
- Assist customers with account information, product/service questions, billing inquiries
- Escalate complex issues to appropriate departments
- Conduct follow up communications
- Maintain positive customer experience
- Administrative Duties: Maintain and update customer records in CRM and databases
- Process customer documentation and administrative forms
- Schedule meetings, appointments, and follow up calls
- Prepare reports on customer service performance
- Assist with onboarding documentation
- Organize digital files and ensure data accuracy
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Strong problem solving and critical thinking skills
- Ability to work independently while collaborating with remote teams
- Professional, positive, and customer focused attitude
Technical Skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar)
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar
- Comfortable using video conferencing platforms including Zoom and Microsoft Teams
- Ability to learn new software and systems quickly
What We Offer
- Competitive salary
- Fully remote work environment
- Flexible scheduling options
- Paid time off and company recognized holidays
- Career growth and professional development opportunities
- Ongoing training and mentorship
- Collaborative, supportive, and inclusive company culture
- Performance recognition and advancement opportunities
- Access to modern technology and remote work resources
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Client of Pulse Media NL
Customer Service Representative
Riyadh, KSA
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe t...
Customer Service Representative
Saudi Arabia, KSA
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe t...
Entry-Level Administrative Professional - Operations & Office Support
Eastern Province, KSA
As an Entry-Level Administrative Professional, you will provide essential administrative and operational support to various departments across the organization. You will coordin...
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, UAE
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Afri...
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, KSA
PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Africa. We value collab...
Customer Support Specialist Admin
Saudi Arabia, KSA
About PULSE (MENA) PULSE (MENA) is committed to delivering exceptional customer experiences through innovative solutions, operational excellence, and a customer-first mindset. W...
Operations & Office Support
Dubai, UAE
PULSE (MENA) is hiring an Operations & Office Support professional for a fully remote role. The position involves administrative and operational support, including document management, scheduling, and process improvement
Operations & Office Support
Abu Dhabi, UAE
PULSE (MENA) is hiring an Operations & Office Support professional for a fully remote role. The position involves administrative and operational support, including document management, scheduling, and process improvement
Customer Service Representative
Riyadh, KSA
Customer Service Representative
Saudi Arabia, KSA
Entry-Level Administrative Professional - Operations & Office Support
Eastern Province, KSA
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, UAE
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, KSA
Customer Support Specialist Admin
Saudi Arabia, KSA
Operations & Office Support
Dubai, UAE
Operations & Office Support
Abu Dhabi, UAE