Customer Service Specialist Admin (Remote)
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Key skills for this role
About the Role
About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional c.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels in a professional and timely manner
- Maintain and update customer records within the company's CRM and internal databases
- Process customer documentation, service requests, and administrative forms accurately
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- 1 2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and Google Workspace
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, or Freshdesk
Full Job Posting
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations.
- This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.
Key Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.
- Assist customers with account information, product or service questions, billing inquiries, and general support requests.
- Escalate complex issues to the appropriate departments when necessary.
- Conduct follow up communications to ensure successful issue resolution.
- Maintain a positive and professional customer experience throughout every interaction.
- Maintain and update customer records within the company's CRM and internal databases.
- Process customer documentation, service requests, and administrative forms accurately.
- Schedule meetings, appointments, and follow up calls when required.
- Prepare reports on customer service performance and administrative activities.
- Assist with onboarding documentation for new clients.
- Organize digital files, maintain records, and ensure data accuracy.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Exceptional attention to detail.
- Strong problem solving and critical thinking skills.
- Ability to work independently while collaborating effectively with remote teams.
- Professional, positive, and customer focused attitude.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar).
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.
- Comfortable using video conferencing platforms including Zoom and Microsoft Teams.
What We Offer
- Competitive salary.
- Fully remote work environment.
- Flexible scheduling options.
- Paid time off and company recognized holidays.
- Career growth and professional development opportunities.
- Ongoing training and mentorship.
- Collaborative, supportive, and inclusive company culture.
- Performance recognition and advancement opportunities.
- Access to modern technology and remote work resources.
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