Customer Service Specialist Admin
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Key skills for this role
About the Role
PulseMedia is hiring a Customer Service Specialist Admin to bridge customer support and administrative operations in a remote environment. Responsibilities include responding to inquiries, maintaining records, and coordinating with teams.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels
- Resolve customer concerns and ensure satisfaction
- Maintain and update customer records in CRM
- Process customer documentation and administrative forms
- Schedule meetings, appointments, and follow up calls
- Prepare reports on customer service performance
- Coordinate with Sales, Marketing, Finance, and Operations teams
Requirements
- Experience in customer service and administrative support
- Proficiency with CRM and database tools
- Excellent communication and problem solving skills
- Ability to work remotely with reliable internet
Full Job Posting
Company Overview
- PulseMedia is a forward thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences.
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. You will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations.
Customer Support
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.
- Assist customers with account information, product or service questions, billing inquiries, and general support requests.
- Escalate complex issues to the appropriate departments when necessary.
- Conduct follow up communications to ensure successful issue resolution.
- Maintain a positive and professional customer experience throughout every interaction.
Administrative Duties
- Maintain and update customer records within the company's CRM and internal databases.
- Process customer documentation, service requests, and administrative forms accurately.
- Schedule meetings, appointments, and follow up calls when required.
- Prepare reports on customer service performance and administrative activities.
- Assist with onboarding documentation for new clients.
- Organize digital files, maintain records, and ensure data accuracy.
- Support internal teams with administrative coordination and documentation.
- Monitor shared inboxes and distribute inquiries to the appropriate departments.
Collaboration & Operations
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.
- Recommend process improvements to enhance customer satisfaction and operational efficiency.
- Help maintain internal knowledge bases and standard operating procedures.
- Participate in team meetings and training sessions.
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