Customer Service (Saudi National)
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Key skills for this role
About the Role
Toby's Estate Coffee Roasters is seeking a dedicated Customer Service Representative to handle inbound and outbound calls, resolve customer inquiries, and ensure satisfaction. The ideal candidate has strong communication skills, problem-solving abilities, and prior call center experience preferred.
Key Skills for This Role
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Make outbound calls to follow up with customers or provide required information
- Provide accurate information regarding products, services, and company policies
- Resolve customer complaints and escalate complex issues to the appropriate department
- Maintain detailed and accurate records of customer interactions in the system
- Meet individual and team performance targets (e.g., call handling time, resolution rate)
- Handle customer feedback with patience and empathy
- Collaborate with colleagues and other departments to improve customer service
- Adhere to call center policies, procedures, and quality standards
Requirements
- Previous experience in a call center or customer service role is preferred
- Strong communication skills in English/Arabic or both as required
- Good problem solving and conflict resolution skills
- Ability to multitask and work under pressure in a fast paced environment
- Positive attitude, patience, and empathy when dealing with customers
- High school or equivalent (Bachelor’s degree preferred)
- Ability to work shifts, weekends, and holidays if required
Full Job Posting
Job Summary
- We are seeking a dedicated and customer focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Make outbound calls to follow up with customers or provide required information.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and escalate complex issues to the appropriate department.
- Maintain detailed and accurate records of customer interactions in the system.
- Meet individual and team performance targets (e.g., call handling time, resolution rate).
- Handle customer feedback with patience and empathy.
- Collaborate with colleagues and other departments to improve customer service.
- Adhere to call center policies, procedures, and quality standards.
Qualifications & Skills
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills in English/Arabic or both as required.
- Good problem solving and conflict resolution skills.
- Ability to multitask and work under pressure in a fast paced environment.
- Positive attitude, patience, and empathy when dealing with customers.
Education & Experience
- High school or equivalent (Bachelor’s degree preferred).
- Prior customer service or call center experience is an advantage.
Work Conditions
- Ability to work shifts, weekends, and holidays if required.
Job Type
- Full time
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