Customer Service Representative

Must have completed high school or equivalent.

Two to five years of applied customer service experience.

Experience in service or transportation industries.

Proficiency in software applications MS Word, PowerPoint, Excel, Google mail.

Capable of analyzing data to make sound decisions on suitability and effectiveness of corrective and preventive actions.

Strong negotiation, conflict resolution and customer service skills.

Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences, including suppliers and internal/external customers.

Possess a high level of empathy and understanding of the customer perspective to be able to identify, solution, and satisfactorily resolve customer issues, while protecting company processes.

Excellent communication skills (interpersonal, oral and written).

Significant knowledge of and data extraction and analysis techniques.

Demonstrated ability to function as a proactive change agent, passionate about quality and customer loyalty.

Proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills.

Self-motivated, self-starter capable of remaining flexible to changing work priorities.

Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion.

Large, Canadian owned company

Operating for over 50 years

Leading transportation and logistics services

11 Terminals across North America

Competitive compensation

Partnered training programs and learning supports

Annual employee recognition & appreciation events

Years of service awards

Employee spotlights in our TransX Newsletter

Safety recognition

Annual performance incentives

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.