Customer Service Representative Transport
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Key skills for this role
About the Role
A logistics company in Dubai seeks a Customer Service Executive to manage customer communications for shipments and deliveries. The role involves handling queries, resolving escalations, and coordinating with operations teams.
Key Skills for This Role
Responsibilities
- Manage customer communication and provide timely updates on shipment and delivery status
- Handle customer queries related to logistics operations, delays, and service issues
- Address and resolve escalations in coordination with internal operations and transport teams
- Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
- Track shipments and provide real time updates to customers as required
- Maintain records of customer interactions, complaints, and resolutions
Requirements
- Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field
- 1 4 years of experience in customer service, preferably in logistics or transportation industry
- Strong communication and interpersonal skills
- Good understanding of logistics and supply chain operations
Full Job Posting
Job Summary
- Responsible for managing customer communications related to shipments, deliveries, and logistics operations
- Ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality
Key Responsibilities
- Manage customer communication and provide timely updates on shipment and delivery status
- Handle customer queries related to logistics operations, delays, and service issues
- Address and resolve escalations in coordination with internal operations and transport teams
- Ensure accurate and proactive communication regarding delivery timelines and exceptions
- Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
- Maintain high standards of service quality and customer satisfaction
- Track shipments and provide real time updates to customers as required
- Maintain records of customer interactions, complaints, and resolutions
- Identify recurring issues and support process improvements
- Ensure adherence to service level agreements (SLAs) and company policies
Required Skills & Competencies
- Strong communication and interpersonal skills
- Customer handling and conflict resolution ability
- Good understanding of logistics and supply chain operations
- Ability to work under pressure and manage multiple queries
- Problem solving and coordination skills
- Proficiency in MS Office and logistics tracking systems
Qualifications & Experience
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field
- 1–4 years of experience in customer service, preferably in logistics or transportation industry
- Experience with shipment tracking or transport coordination is an advantage
Compensation & Schedule
- Salary: 6K to 8K AED per month
- Working Hours: 12 hours, 6 days per week
- Job Type: Permanent (full time)
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