Customer Service Representative

Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required

Perform traditional cashiering functions as needed for exceptions transactions

Provide jump start and vehicle location assistance as directed by supervisors

Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.

Move through facilities monitoring areas and looking for customers in need of assistance

Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.

Basic troubleshooting of minor equipment failures

Complete miscellaneous duties as assigned.

High school diploma or GED preferred but not required.

Strong customer service experience.

Cash handling experience is preferred but not required.

Parking industry experience is preferred but not required.

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull up to 20 pounds.

Ability to stand, walk, and run for extended periods of time.

Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.