Transportation Dispatcher- Long Beach, CA

Principal Job Duties

• Schedules and dispatches drivers.
• Answers calls from clients and schedules services.
• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows.
• Prepares reports on all activities occurring during their shifts.
• Directs drivers through radio contact.
• Track operational issues/concerns using a Customer Relations Management System.
• Report customer service and employee performance issues or concerns to appropriate management for resolution.
• Provide excellent customer service to clients, customers and employees.
• Additional duties as assigned.
• Education (if needed):
• High School Diploma or equivalent preferred.

Skills

• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast-paced, multi-faceted work environment.
• Must be able to work unsupervised.• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrate a sense of urgency and timeliness.• Ability to handle challenging and, at times, emotionally charged situations.
• Demonstrate the ability to seek improvement.
• Excellent team-building and interpersonal skills.

Physical Demands

FLSA Status: Non-Exempt