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naukri

Customer Service Representative- Part Time

Confidential Company
Dubai, UAE
Parttime
Mid-Senior
3 months ago
Customer SupportCall CenterCustomer CareSupport Service AgentCRM Software
Free

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Key skills for this role

Customer SupportCall CenterCustomer Care
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Job Description

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.

Some of the roles,

Responsibilities And Skills

  • required are:
  • - Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
  • - Excellent communication abilities, including written and verbal communication.
  • - Handle calls in a consistently polite, professional and efficient manner.
  • - Answer phones and messages, respond to customer requests and clarify the desired information.
  • - Follow-up on customer inquiries that are not immediately resolved.
  • - Take the extra mile to engage and help the customers.
  • - Previous call center customer service experience is required.
  • - Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24
  • This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns
  • -------------------------------------------------

Working Hours

6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)

Visa

: Candidate must have a residence visa

Salary

20 AED per hour for English + hindi/urdu speaker

25 AED per hour for English + hindi/urdu + Arabic speaker.

-------------------------------------------------

Experience

  • Customer Support: 1 year (Required)

Language

  • English (Required)
  • Hindi (Required)
  • Urdu (Required)
  • Arabic (Preferred)

Location

  • Dubai (Required)

Application Question(S)

  • Why do you want to work for this part-time role?
  • If you are currently working full time, what are your duty timings?
  • What is your current visa status?

Experience

  • Customer Support: 1 year (Required)

Language

  • English (Required)
  • Hindi (Required)
  • Urdu (Required)
  • Arabic (Preferred)

Location

  • Dubai (Required)

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