Customer Service Representative- Part Time
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Key skills for this role
About the Role
The candidate will provide customer support by addressing inquiries, requiring proficiency in English, Hindi, Urdu, and preferably Arabic, with call center experience.
Key Skills for This Role
Full Job Posting
Job Description
We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.
Some of the roles,
Responsibilities And Skills
- required are:
- - Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
- - Excellent communication abilities, including written and verbal communication.
- - Handle calls in a consistently polite, professional and efficient manner.
- - Answer phones and messages, respond to customer requests and clarify the desired information.
- - Follow-up on customer inquiries that are not immediately resolved.
- - Take the extra mile to engage and help the customers.
- - Previous call center customer service experience is required.
- - Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24
- This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns
- -------------------------------------------------
Working Hours
6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)
Visa
: Candidate must have a residence visa
Salary
20 AED per hour for English + hindi/urdu speaker
25 AED per hour for English + hindi/urdu + Arabic speaker.
-------------------------------------------------
Experience
- Customer Support: 1 year (Required)
Language
- English (Required)
- Hindi (Required)
- Urdu (Required)
- Arabic (Preferred)
Location
- Dubai (Required)
Application Question(S)
- Why do you want to work for this part-time role?
- If you are currently working full time, what are your duty timings?
- What is your current visa status?
Experience
- Customer Support: 1 year (Required)
Language
- English (Required)
- Hindi (Required)
- Urdu (Required)
- Arabic (Preferred)
Location
- Dubai (Required)
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