Customer Service Representative (Part Time)
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Key skills for this role
About the Role
uPay Payment Services LLC is looking for a part-time Customer Service Representative to handle customer inquiries via phone and messages. The role requires fluency in Hindi/Urdu and English, previous call center experience, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Handle calls in a consistently polite, professional and efficient manner
- Answer phones and messages, respond to customer requests and clarify the desired information
- Follow up on customer inquiries that are not immediately resolved
- Take the extra mile to engage and help the customers
Requirements
- Must speak Hindi/Urdu and English (Arabic is a plus)
- Excellent communication abilities, including written and verbal communication
- Previous call center customer service experience is required
- Candidate must have a residence visa
- Customer Support: 1 year (Required)
Full Job Posting
Job Description
- We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.
Requirements
- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
- Excellent communication abilities, including written and verbal communication.
- Previous call center customer service experience is required.
- Skills preferred: 3CX, Zendesk, FreshDesk, Bitrix24
Responsibilities
- Handle calls in a consistently polite, professional and efficient manner.
- Answer phones and messages, respond to customer requests and clarify the desired information.
- Follow up on customer inquiries that are not immediately resolved.
- Take the extra mile to engage and help the customers.
Working Hours
- 6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)
Salary
- 20 AED per hour for English + hindi/urdu speaker
- 25 AED per hour for English + hindi/urdu + Arabic speaker.
Additional Information
- Location: Al Barsha 1
- No. of Positions: 1
- Visa: Candidate must have a residence visa
- Job Type: Part time
To Apply
- Mail to: jobs@upay.ae with the subject CALL CENTER REPRESENTATIVE Part Time.
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