Customer Service Representative Full Time
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Key skills for this role
About the Role
uPay Payment Services LLC is hiring a Customer Service Representative in Dubai. The role involves handling inbound calls and messages, resolving customer inquiries, and providing support.
Key Skills for This Role
Responsibilities
- Handle calls in a consistently polite, professional and efficient manner
- Answer phones and messages, respond to customer requests and clarify the desired information
- Follow up on customer inquiries that are not immediately resolved
- Take the extra mile to engage and help the customers
Requirements
- Must speak HINDI/URDU and ENGLISH (Arabic is a plus)
- Excellent communication abilities, including written and verbal
- Previous call center customer service experience is required
- Skills preferred: 3CX, Zendesk, FreshDesk, Bitrix24
Full Job Posting
Job Description
- We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.
Roles and Responsibilities
- Handle calls in a consistently polite, professional and efficient manner.
- Answer phones and messages, respond to customer requests and clarify the desired information.
- Follow up on customer inquiries that are not immediately resolved.
- Take the extra mile to engage and help the customers.
Requirements
- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
- Excellent communication abilities, including written and verbal communication.
- Previous call center customer service experience is required.
- Skills preferred: 3CX, Zendesk, FreshDesk, Bitrix24
Additional Information
- This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns
- Location: Al Barsha 1
- Working Hours: 9 AM – 6 PM
- No. of Positions: 1
- Salary: 4,000AED
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