Customer Service Representative

PULSEMENA

Jeddah, KSA

Full-time

Entry

Onsite

Discovered 2 weeks ago

Customer serviceVerbal and written communicationProblem solvingActive listeningConflict resolutionMicrosoft Office

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Key skills for this role

Customer serviceVerbal and written communicationProblem solving

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Job Summary

Serve as a primary customer contact by providing timely assistance, answering questions, resolving concerns, and supporting a positive customer experience.

Handle multiple customer inquiries while maintaining professionalism, patience, organization, dependability, and attention to detail.

Key Responsibilities

Respond to inquiries through phone, email, live chat, social media, and other channels.
Provide information about products, services, policies, pricing, orders, and procedures.
Process orders, returns, refunds, exchanges, cancellations, and account updates.
Maintain customer interaction records in the CRM system and follow up on unresolved concerns.
Escalate complex issues and collaborate with sales, operations, billing, and technical support.
Meet response-time, satisfaction, quality, and productivity targets.
Protect confidential information and communicate recurring customer concerns to management.

Required Qualifications

High school diploma or equivalent is required; an associate or bachelor's degree is advantageous.
Previous customer-facing experience is preferred.
Excellent communication, interpersonal, active-listening, problem-solving, and decision-making skills are required.

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