Customer Service Representative I

Union. This position is permanent part-time and provides a minimum guarantee of 23.34 hours per week and depending on scheduling needs, may be required to work up to 5 days per week. Hours of work may vary, but must be available to work within the hours of 8:00 a.m. – 4:47 p.m. This is an on-site position located in White City.

Tentative Start Date: November 9, 2026.

Receive and respond to customer inquiries pertaining to customer service requests such as: changes of tenancy, general utility account billing, switched meters, stopped meters/AMI faulty modules, meter disputes. AMI related concerns to do with billing and metering issues. promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos.

changes of tenancy,

general utility account billing,

switched meters, stopped meters/AMI faulty modules, meter disputes.

AMI related concerns to do with billing and metering issues.

promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos.

Initiate collection notices, make suitable arrangements with customers for payment of outstanding accounts and/or advise customers of disconnect action.

Liaise with internal departments and external agencies regarding requests for information on customer accounts.

Investigate, update and maintain customer accounts, including inputting, verifying and adjusting meter reads, issuing notices, setting accounts on Auto/Budget Billing and arranging appointments for long time no-reads, working numerous different Exceptions To Do types, meter disputes, handling ATCO accounts, First Nation (Bands), Express Address, Collections and E-Care.