Customer Service Representative - Hiring UAE Nationals
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Customer Service Representative for UAE Nationals to handle customer inquiries via phone, email, chat, or in person. The role involves resolving complaints, processing requests, and maintaining records.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
- Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction
- Provide accurate information about products, services, policies, and procedures
- Process customer requests, orders, cancellations, refunds, and account updates
- Escalate complex issues to the appropriate departments when necessary
- Maintain accurate customer records and document all interactions in the CRM system
- Follow up with customers to ensure issues have been resolved
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction
- Collaborate with internal teams to improve service quality and customer experience
- Ensure compliance with company policies and service standards
Requirements
- Bachelor's degree or Diploma in any discipline
Full Job Posting
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction.
- Provide accurate information about products, services, policies, and procedures.
- Process customer requests, orders, cancellations, refunds, and account updates.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain accurate customer records and document all interactions in the CRM system.
- Follow up with customers to ensure issues have been resolved.
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction.
- Collaborate with internal teams to improve service quality and customer experience.
- Ensure compliance with company policies and service standards.
Qualifications
- Bachelor's degree or Diploma in any discipline.
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