Customer Service Representative - Female
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Key skills for this role
About the Role
Al Asayel Health and Safety FZE is hiring a Customer Service Representative to handle inquiries, process orders, and maintain customer data. Requires 1-2 years of customer service experience, a Bachelor's degree, and proficiency in MS Office and CRM systems.
Key Skills for This Role
Responsibilities
- Handle incoming calls, email inquiries, and customer portal communications
- Identify and reach out to potential new customers
- Provide accurate information about products, orders, and services
- Handle customer complaints and escalate complex issues when necessary
- Process orders, returns, and exchanges efficiently
- Maintain and update customer data in the CRM system
- Coordinate with customer service team, logistics, procurement, and accounts departments
- Stay up to date with product knowledge to assist customers effectively
Requirements
- Proven experience as a Customer Care Representative or similar role
- Excellent communication and interpersonal skills
- Proficiency in MS Office (Excel, Word, Outlook)
- Fluency in English is essential
- Bachelor's degree in Business, Marketing, or related field
- Experience with ERP/CRM systems (SAP B1 is a plus)
Full Job Posting
Job Overview
- Al Asayel, a leading PPE trading company, is looking for a dedicated and customer focused Customer Service Representative to join our team.
Key Responsibilities
- Handle incoming calls, email inquiries, and customer portal communications.
- Identify and reach out to potential new customers.
- Provide accurate information about products, orders, and services.
- Handle customer complaints and escalate complex issues when necessary.
- Process orders, returns, and exchanges efficiently.
- Maintain and update customer data in the CRM system.
- Coordinate with customer service team, logistics, procurement, and accounts departments to ensure smooth order processing and invoicing.
- Stay up to date with product knowledge to assist customers effectively.
Requirements
- Proven experience as a Customer Care Representative or in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience with ERP/CRM systems (SAP B1 is a plus).
- Ability to work both independently and collaboratively.
- Fluency in English is essential.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field. (Required)
Compensation
- Pay: Up to AED3,000.00 per month
Schedule
- Job Type: Full Time
- Working Hours: Monday to Friday: 9:00 AM – 6:15 PM, Saturday: 8:00 AM – 1:00 PM
Benefits
- Career growth opportunities
- Supportive and professional work environment
- Employee friendly company policies
Additional Information
- Experience: CS field: 2 years (Required)
- Education: Bachelor's (Required)
- Work Location: In person
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