Customer Service Representative

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business.

The ideal candidate will be customer focused, action oriented, approachable and patience.

The candidate should also have a strong technical background to review specifications and prepare tender proposals related to the façade testing and consulting business.

This position will be based in DIP 2, Dubai, UAE.

• Manage inbound and local leads, incoming enquiries and requests for proposals
• Support the sales process including qualification, relationship building, needs assessment, solution development and closing opportunities
• Proactively engage with customers and build rapport through friendly and professional communication
• Work closely with the Sales and Operations teams to deliver accurate, well-informed, and customer-focused quotations
• Collaborate with internal departments to resolve customer complaints in a timely manner
• Maintain Customer Relationship Management (CRM) system to record customer interactions and data integrity
• Proactively follow up on assigned opportunities in the sales pipeline to secure purchase orders and achieve commercial sales revenue targets
• Develop customer accounts, effectively manage the sales pipeline, and consistently achieve monthly KPIs and performance targets
• Proactively generate leads, potential new customers and reactivate dormant accounts
• Identify current and future customer service requirements by building strong customer relationships, increasing customer retention, and growing the share of wallet within assigned accounts
• Build and maintain a working knowledge of Element Materials Technology's service offerings and actively participate in training and coaching opportunities
• Ensure compliance with all Element Materials Technology policies, including but not limited to the Terms and Conditions, trade compliance requirements, Code of Conduct and employee handbook
• Ensure adherence to all applicable laws and regulations related to health and safety, environmental protection, and corporate governance