Customer Service Representative

Role Overview

Responsibilities

• Manage inbound and local leads, enquiries, and requests for proposals.
• Support qualification, relationship building, needs assessment, solution development, and opportunity closing.
• Prepare accurate, customer-focused quotations and work with Sales and Operations teams.
• Resolve customer complaints with internal departments.
• Maintain CRM records and customer data integrity.
• Follow up on pipeline opportunities to secure purchase orders and meet revenue targets.
• Develop accounts, generate leads, reactivate dormant accounts, and grow customer retention and share of wallet.
• Ensure compliance with health and safety, environmental protection, and corporate governance requirements.

Skills and Qualifications

• A bachelor's degree in science or civil engineering is required.
• At least three years of customer service experience, including quotation generation, is required.
• Candidates must interpret customer specifications, contracts, technical documents, testing procedures, and technical requirements.
• Strong negotiation, communication, and interpersonal skills are required.
• Candidates must be able to prepare routine reports and correspondence.
• A valid UAE driver's license is required.
• Microsoft Office and CRM system proficiency are required.
• Testing procedure and technical requirement interpretation experience is desirable.