Customer Service Representative
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Key skills for this role
About the Role
IIQAF Group is looking for a professional Customer Service Representative to join their insurance team in Dubai. You will handle policy inquiries, assist clients with insurance products, resolve concerns, and ensure a seamless customer experience.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, live chat, and other communication channels
- Provide accurate information about insurance policies, coverage, premiums, renewals, endorsements, and claims procedures
- Assist customers with policy applications, renewals, cancellations, endorsements, and account updates
- Handle customer complaints professionally and resolve issues in a timely manner
- Support clients throughout the policy lifecycle while ensuring a positive customer experience
- Coordinate with underwriting, claims, finance, and operations teams to resolve customer requests
- Maintain accurate customer records using CRM and insurance management systems
- Process customer documentation and verify policy information
- Educate customers about available insurance products and services
- Meet customer service KPIs, response time targets, and quality standards
Requirements
- Bachelor's degree or diploma in Business Administration, Insurance, Finance, Marketing, or a related field
- Previous experience as a Customer Service Representative, Customer Support Executive, or similar role
- Experience in the insurance, banking, financial services, or customer service industry is highly desirable
- Knowledge of insurance policies, claims processes, policy administration, and customer support procedures
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office and CRM software
- Strong problem solving, organizational, and interpersonal skills
Full Job Posting
Job Summary
- IIQAF Group is looking for a professional and customer focused Customer Service Representative to join our insurance team in Dubai.
- The successful candidate will provide exceptional customer support by handling policy inquiries, assisting clients with insurance products and services, resolving customer concerns, processing policy requests, and ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate information about insurance policies, coverage, premiums, renewals, endorsements, and claims procedures.
- Assist customers with policy applications, renewals, cancellations, endorsements, and account updates.
- Handle customer complaints professionally and resolve issues in a timely manner.
- Support clients throughout the policy lifecycle while ensuring a positive customer experience.
- Coordinate with underwriting, claims, finance, and operations teams to resolve customer requests.
- Maintain accurate customer records using CRM and insurance management systems.
- Process customer documentation and verify policy information.
- Educate customers about available insurance products and services.
- Follow company policies, service standards, and regulatory requirements.
- Monitor customer satisfaction and contribute to service quality improvements.
- Meet customer service KPIs, response time targets, and quality standards.
Required Qualifications
- Bachelor's degree or diploma in Business Administration, Insurance, Finance, Marketing, or a related field.
- Previous experience as a Customer Service Representative, Customer Support Executive, Customer Care Representative, Client Service Representative, Insurance Customer Service Representative, Call Center Agent, Contact Center Representative, or Client Relationship Executive is preferred.
- Experience in the insurance, banking, financial services, or customer service industry is highly desirable.
- Knowledge of insurance policies, claims processes, policy administration, and customer support procedures is an advantage.
- Excellent verbal and written communication skills in English.
- Additional languages such as Arabic, Hindi, or Urdu are an advantage.
- Proficiency in Microsoft Office and CRM software.
- Strong problem solving, organizational, and interpersonal skills.
- Ability to work in a fast paced, target driven environment.
Required Skills
- Customer Service
- Customer Support
- Customer Care
- Client Relationship Management
- Insurance Customer Service
- Insurance Operations
- Policy Administration
- Policy Renewals
- Claims Support
- Insurance Documentation
Benefits
- Performance based incentives
- Medical insurance
- Paid annual leave
- UAE employment visa
- End of service benefits as per UAE Labour Law
- Professional training and career development
- Career advancement opportunities
- Supportive and collaborative work environment
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