Customer Service Representative
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About the Role
CSR – Customer Service Representative - Executive Location - Dubai Salary - 10 K AED Role Overview: Customer Service Representative (CSR) who will serve as the primary point of contact for customers, with excellent communication and interpersonal skills.
Key Skills for This Role
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Role Overview
Customer Service Representative (CSR) who will serve as the primary point of contact for
customers, with excellent communication and interpersonal skills.
Qualifications Experience
- Bachelor’s degree in business administration, International Business, or a related field.
- 8+ years of experience in customer service, or logistics, preferably in an
- international or export-focused role.
- Proficiency in ERP systems /Microsoft office
- Proven experience in customer service or similar role
- Strong understanding of international trade regulations, export documentation, and logistics.
- Teamwork, Accountability and reliability
- Ability to multitask and work under pressure
- Strong attention to detail and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities
Key Responsibilities
- End to end Order Management - Manage and see that orders are managed through various channels- internal and external communication- (email, phone, or ERP).
- Customer Feedback Management: - Address customer complaints or concerns
- promptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely manner.
- Coordinate with the CROSS functional teams - to ensure product availability and timely Shipment/delivery.
- Document Management - Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA
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