Customer Service Representative
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Key skills for this role
About the Role
Aspire Manpower Services seeks a Customer Service Representative fluent in English to provide accurate support, handle complaints, and maintain customer relationships. The role requires excellent communication, problem-solving, and multitasking skills, with logistics industry experience preferred.
Key Skills for This Role
Responsibilities
- Respond to customer enquiries and provide accurate, timely support
- Build and maintain strong customer relationships
- Handle complaints effectively and follow up until resolution
- Maintain accurate records of customer interactions and documents
- Meet customer service and call handling targets
- Deliver an excellent customer experience
Requirements
- Fluency in English is mandatory
- Excellent communication and interpersonal skills
- Strong problem solving and customer handling abilities
- Ability to multitask and manage time effectively
- Previous customer service experience in the logistics industry is preferred
Full Job Posting
About the Role
- Fluency in English is mandatory.
- Excellent communication and interpersonal skills.
- Strong problem solving and customer handling abilities.
- Ability to multitask and manage time effectively.
- Previous customer service experience in the logistics industry is preferred.
Responsibilities
- Respond to customer enquiries and provide accurate, timely support.
- Build and maintain strong customer relationships.
- Handle complaints effectively and follow up until resolution.
- Maintain accurate records of customer interactions and documents.
- Meet customer service and call handling targets.
- Deliver an excellent customer experience.
Qualifications
- Fluency in English is mandatory.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem solving and customer handling abilities.
- Ability to multitask and manage time effectively.
Preferred Skills
- Previous customer service experience in the logistics industry is preferred.
Pay range and compensation package
- AED 6,000–8,000 per month
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