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Customer Service Representative
Finning
Calgary, CAN
Full-time
Mid
Onsite
Discovered 3 days ago
Free
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What You'll Do
As a Customer Service Representative, you will:
Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support
Assist customers in person and over the phone with equipment inquiries, rentals, and purchases
Promote and sell rental products, equipment, and services that meet customer needs
Prepare rental contracts, sales agreements, and supporting documentation
Process equipment returns and close rental contracts accurately and efficiently
Maintain accurate records and ensure all paperwork is completed and up to date
Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries
Support purchasing activities and maintain knowledge of purchasing procedures
Assist with basic equipment servicing and coordination as required
Work collaboratively with branch operations and service teams to support customer needs
Required Skills & Qualifications
- Exceptional customer service and communication skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritize in a busy environment
- Comfortable working under tight deadlines and managing multiple customer requests
- Strong problem-solving and organizational abilities
- Ability to learn technical products and equipment applications
- Comfortable interacting with customers from construction, industrial, and related industries
- Ability to adapt to changing priorities throughout the day
Experience
Several years of direct sales and customer service experience
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