Customer Service Representative - Banking
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Key skills for this role
About the Role
LanceSoft Middle East is hiring a Contact Centre Agent for a 3-4 month contract in Dubai. The role requires customer service experience, preferably in banking or financial services, with skills in call handling, issue resolution, and digital banking support.
Key Skills for This Role
Responsibilities
- Handle inbound/outbound calls from customers
- Resolve customer issues and provide troubleshooting
- Support digital and mobile banking channels
- Navigate systems and applications to assist customers
Requirements
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure preferred
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting skills
- Basic understanding of banking products and services
- Systems and application navigation skills
- CRM and telephony platform experience
Full Job Posting
Job Overview
- We have a new opportunity for Contact Centre Agent with our client.
- Job Title: Contact Centre Agent
- Location: Dubai
- Duration: 3 4 months contract
Functional Skills
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
Technical Skills
- Systems and application navigation
- CRM and telephony platform experience
- Digital channel and mobile app support
- Basic troubleshooting and process guidance
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