Customer Service Representative
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Key skills for this role
Key Skills for This Role
Full Job Posting
Responsibilities
- This is a frontline role that directly impacts the customer experience and involves a variety of tasks, including:
- Processing sales orders (via emailed purchase orders, counter and phone)
- Serving customers at the Trade Counter and via phone/email
- Responding to product, pricing, order, and account enquiries
- Preparing accurate quotes based on customer needs
- Coordinating with operations, purchasing, and accounts teams
- Managing returns, backorders, and stock requests
About You
We value positivity, a willingness to learn, and a customer-first mindset. While experience in a similiar role or industry is beneficial, it is not essential. The ideal candidate will have:
Customer centric mindset
Proficiency with Microsoft Office and ERP systems
Strong communication and phone skills
Interest in technology
Detail-oriented with strong time management
Fast learner with a tech-savvy mindset
About Wesco Anixter
Wesco Anixter (formerly CSD) is a trusted provider of electronic security solutions.
With 12 branches across Australia and New Zealand, we offer local expertise supported by the scale and resources of a global company. Our branches feature showrooms, trade counters, and warehouses to support our customers with hands-on service and product access.
Globally, Wesco Anixter is the go-to-market brand of Wesco International, a leading provider of B2B distribution, logistics services, and supply chain solutions.
Why Join Us
A supportive environment to learn and further your career in an innovative company
A culture that values recognition and internal progression
Comprehensive training and development opportunities
Team-focused branch initiatives that foster collaboration
Employee rewards, assistance, and referral programs
A diverse, inclusive, and innovative workplace
If you thrive in a collaborative environment and take pride in delivering exceptional service, we want to hear from you.
About Wesco
Global provider of business-to-business distribution and supply chain solutions.
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