Customer Service Representative
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Key skills for this role
About the Role
Emire Facility Management seeks a Customer Care Executive in Abu Dhabi to handle inquiries, resolve complaints, and ensure excellent customer experience. The role requires 1-2 years of customer service experience, strong communication skills, and proficiency in CRM systems.
Key Skills for This Role
Responsibilities
- Answer customer calls, emails, and WhatsApp messages promptly
- Provide accurate information about company services and pricing
- Handle customer complaints professionally and follow up until resolved
- Schedule appointments and coordinate with the operations team
- Maintain customer records and update the CRM/database
- Follow up with customers after service completion to ensure satisfaction
- Respond to inquiries on social media and online platforms
- Prepare daily reports on customer inquiries and complaints
Requirements
- High school diploma or bachelor's degree (preferred)
- 1–2 years of experience in customer service (preferred)
- Excellent communication skills in English
- Good computer skills (Microsoft Office, email, CRM systems)
- Strong problem solving and multitasking abilities
- Professional telephone etiquette
Full Job Posting
Job Summary
- We are looking for a friendly, professional, and customer focused Customer Care Executive to handle customer inquiries, provide information about our services, resolve complaints, and ensure an excellent customer experience.
Key Responsibilities
- Answer customer calls, emails, and WhatsApp messages promptly.
- Provide accurate information about company services and pricing.
- Handle customer complaints professionally and follow up until resolved.
- Schedule appointments and coordinate with the operations team.
- Maintain customer records and update the CRM/database.
- Follow up with customers after service completion to ensure satisfaction.
- Respond to inquiries on social media and online platforms.
- Escalate complex issues to the relevant department.
- Prepare daily reports on customer inquiries and complaints.
- Maintain a positive and professional attitude at all times.
Requirements
- High school diploma or bachelor’s degree (preferred).
- 1–2 years of experience in customer service (preferred).
- Excellent communication skills in English (Arabic is an advantage).
- Good computer skills (Microsoft Office, email, CRM systems).
- Strong problem solving and multitasking abilities.
- Professional telephone etiquette.
- Ability to work under pressure and as part of a team.
Skills
- Excellent communication and listening skills.
- Customer focused attitude.
- Time management and organizational skills.
- Attention to detail.
- Positive and professional personality.
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