Customer Service Representative
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Key skills for this role
About the Role
Emire Facility Management is hiring a full-time, on-site Customer Service Representative in Abu Dhabi to handle inquiries, resolve issues, and coordinate with operations. Candidates need strong communication skills and experience in customer service.
Key Skills for This Role
Responsibilities
- Handle incoming inquiries via phone, email, and other communication channels
- Provide accurate information about services and scheduling
- Resolve customer issues and coordinate with operations and field teams
- Update customer records and process service requests
- Follow up to ensure service completion and customer satisfaction
- Gather customer feedback and share insights with management
Requirements
- Demonstrated skills in Customer Service, Customer Support, and maintaining high levels of Customer Satisfaction
- Strong verbal and written communication skills in English
- Ability to manage multiple inquiries and prioritize tasks
- Comfort using CRM systems and basic office software
- High school diploma required
Full Job Posting
Company Description
- Emire Facility Management is a UAE based provider of premium cleaning, maintenance, and integrated facility management solutions.
- The company focuses on delivering safe, clean, and well maintained environments through reliable, high quality services.
Role Description
- This is a full time, on site Customer Service Representative role based in Abu Dhabi Emirate, United Arab Emirates.
- The representative will handle incoming inquiries, resolve issues, coordinate with teams, and ensure customer satisfaction.
Qualifications
- Demonstrated skills in Customer Service, Customer Support, and Customer Satisfaction.
- Experience enhancing Customer Experience.
- Strong verbal and written communication skills in English; Arabic proficiency is an advantage.
- Ability to manage multiple inquiries and prioritize tasks.
- Comfort using CRM systems, call management tools, and basic office software.
- Professional, courteous demeanor with problem solving mindset.
- Previous experience in facilities management or related industries is a plus.
- High school diploma required; further education in business, hospitality, or related fields is beneficial.
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