Call Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Handle customer calls with professionalism, utilize CRM software for documentation, and resolve complaints while demonstrating strong problem-solving and communication skills.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude
- Utilize active listening skills to accurately assess customer needs and provide tailored solutions
- Document customer interactions in detail using CRM software
- Resolve customer complaints efficiently by identifying root cause and providing effective solutions
Requirements
- Handle inbound and outbound calls professionally
- Utilize active listening skills to assess customer needs
- Document customer interactions in CRM software
- Resolve customer complaints efficiently
Full Job Posting
Responsibilities
- Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
- Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
- Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow up.
- Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Emire Facility Management
Customer Service Representative
Abu Dhabi Emirate, UAE
Emire Facility Management is hiring a full-time, on-site Customer Service Representative in Abu Dhabi to handle inquiries, resolve issues, and coordinate with operations. Candidates need strong communication skills and e
Customer Service Representative
Abu Dhabi Emirate, UAE
Emire Facility Management seeks a Customer Care Executive in Abu Dhabi to handle inquiries, resolve complaints, and ensure excellent customer experience. The role requires 1-2 years of customer service experience, strong
Cleaner
Abu Dhabi Emirate, UAE
Emire Facility Management is hiring a Cleaner for on-site work in Abu Dhabi. Responsibilities include sweeping, mopping, dusting, vacuuming, sanitizing, waste disposal, and replenishing supplies. Candidates need practica