Customer Service Representative (60774)

As a Customer Service Representative I, you will serve as the primary contact for external and internal customers.

You will ensure that all jobs are expedited through production in a timely manner and will be responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicate those judgments to the customer.

• Must be able to work in and out of multiple systems throughout the day. Those systems include AS400, Workshop, Prodnet, Salesforce, Monarch, Whiteboard, Insite, and all Microsoft Office Applications.
• Receives the order, reviews the specifications, and makes the necessary arrangements for the job to be entered into the production system. Work closely with the Scheduling Department and the Manufacturing Department supervisors to ensure timely deliveries.
• Work with customers on cover impositions, dummy books, press tests, and answer any preliminary questions. Get the customer in contact with computer support to test files and get any information needed to set up files according to our specifications.
• Follow-up on any jobs that are preloaded.
• Complete and maintain all required paperwork, records, documents, etc.
• Organize and hold a planning meeting with all of plant management to assure customers jobs are planned the best way for the plant to produce, these meetings must be held on all new or large customers, along with any titles that have complicated requirements.
• Inform customer and sales rep of schedule.
• Send proofs to customers and log proofs back into AS400 system, prepress report, as well as sending an email to the operator working the files upon return.