Customer Service Rep
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Canada Cartage is seeking a Customer Service Representative in Rocky View County, Alberta. The role involves addressing customer inquiries, tracking shipments, and resolving issues to ensure customer satisfaction in a logistics environment.
Key Skills for This Role
Responsibilities
- Support warehouse operations team with customer inquiries
- Data entry
- Create and submit customer reports
- Provide Operations team with needed reports
- Supply customer delay notifications
- Track and Trace our drivers as required
- Schedule delivery appointments when required
- Conduct customer satisfaction surveys
Requirements
- 1 2 years of experience
- High school diploma
- Good communication skills
- Strong attention to detail
- Accurate data entry
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Familiarity with warehouse operations
Full Job Posting
Position Summary
- The CSR would be the first point of contact for our customers.
- Responsibilities include addressing customer inquiries, tracking and updating shipment status, and resolving issues.
What You Will Do
- Support warehouse operations team with customer inquiries.
- Data entry.
- Create and submit customer reports.
- Provide Operations team with needed reports.
- Supply customer delay notifications.
- Track and Trace our drivers as required.
- Schedule delivery appointments when required.
- Conduct customer satisfaction surveys.
What You'll Bring
- 1 2 years of experience.
- High school diploma.
- Good communication skills.
- Strong attention to detail.
- Accurate data entry.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Familiarity with warehouse operations.
- Proven experience in handling multiple priorities.
- Strong organizational skills.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Canada Cartage
Application Analyst
Mississauga, CAN
Canada Cartage seeks an Application Analyst to support transportation applications, manage support incidents, and coordinate IT projects. You will act as a subject matter expert for application systems and travel to faci
Application Analyst
Mississauga, CAN
Canada Cartage is looking for an Application Analyst to support transportation applications, administer systems, and act as a subject matter expert. The role involves troubleshooting, project coordination, and collaborat