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Application Analyst

Canada Cartage
Mississauga, CAN
Full Time
Mid
Hybrid
1 weeks ago
Transportation Management SystemsSQLPower BIMS Office SuiteWrikeManageEngine
Free

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Position Summary

  • Reporting to the Manager, Transport Systems, Information Technology, the individual will reside at one of our main hubs within Mississauga.
  • The role supports Canada Cartage’s applications and technology, including 3rd party systems with customizations and internally built applications.
  • The individual will administer the portfolio of transportation applications and support day to day issues in a timely manner.

Location and Schedule

  • Location: Mississauga
  • Schedule: Mon Fri, 40 hours
  • Weekend and afterhours support is required based on production issues and project timelines.
  • Flexibility to travel between multiple facilities within Canada for project rollouts.
  • Must have a valid G license and a reliable vehicle.

What You Will Do Support

  • Utilize our Ticketing System to Log, prioritize, troubleshoot, route and monitor all support incidents or questions relating to the applications supported.
  • Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
  • Manage the upkeep of the application. Work with the Infrastructure, IT Security, DBAs and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
  • Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.

On site support / Travel

  • Some travel required on a per project basis to CCS facilities within Canada.
  • On site support and training presence when required at Transport Terminals.

Coordination of IT deliverables for small to medium sized projects

  • Define scope, deliverables, success criteria and work breakdown structure for projects with management and stakeholders.
  • Elicit and document requirements for system and process changes through interviews, discussions and review of systems or documentation.
  • Use analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources.
  • Proactively develop, direct and monitor the progress on a project by managing the plan, tasks and resources.
  • Manage changes to scope associated with the project in a timely and suitable manner.

Subject matter expertise & analysis

  • Be a subject matter expert for the portfolio of systems supporting the Operations.
  • Review incoming IT Work Requests to understand the need, translate business needs into technical requirements, and provide feedback into the project’s Solution/Design phases.
  • Configure the applications based on the project’s design.
  • Lead and participate in testing activities within the supported applications by preparing test plans and test cases.
  • Support process mapping and SOP building for business processes undertaken using the systems.
  • Prepare training documentation/SOPs and train both users and other trainers on system use.
  • Mentor L1 staff or Super Users within the Business departments on activities they support in the systems.

Relationships & Communication

  • Use effective communication and listening skills with internal customers, external customers, vendors, and team members within the IT department.
  • Be flexible and astute in tailoring communication to different audiences.
  • Build and maintain strong relationships with key day to day users of the system.
  • Form relationships with the leadership of business units as appropriate.
  • Manage the relationship with the Application vendors.

What You’ll Bring Must have's

  • Sound Analytical skills developed over 5+ years working in the capacity of a Support Analyst, Business Analyst or related roles.
  • Experience working within the Supply Chain along with a good understanding of the Operational lifecycle that is managed and enhanced by systems.
  • Proficient within Transportation Management Systems integrated with various related technologies.
  • Excellent communication skills (written, verbal, listening and presentation).
  • Keen self starter who is interested to learn new technologies and enjoys leading change.
  • Ability to work with minimal supervision and with a cross functional team to achieve organizations goals.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio and Project).
  • Completion of a post secondary degree in an analytical specialization (Engineering, Sciences or Business with IT concentration preferred) or equivalent practical experience.

Nice To Have's

  • Lean Six Sigma or process improvement training
  • Logistics/Transport industry certifications
  • Experience using Wrike, ManageEngine or other work management tools
  • IT industry certifications
  • Competence using SQL to query databases
  • Experience with release management and scrums
  • Experience working with Business Intelligence tools such as PowerBI

Why people love working for Canada Cartage

  • Cohesive team and a positive, hard working atmosphere.
  • Meaningful opportunities for career growth.
  • Company wide recognition initiatives.
  • Perks discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
  • Fun events throughout the year, like summer barbeques and driver appreciation week.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • We are a strong company that weathers the storm through pandemics and recessionary periods.

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