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Customer Service Manager (UAE Nationals)
Confidential
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Customer service operationsContact center operationsTeam supervisionComplaint handlingCase managementCustomer experience
Free
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Ready to ScanKey skills for this role
Customer service operationsContact center operationsTeam supervision
Role Overview
The employer is seeking an experienced Customer Service Manager to oversee the day-to-day operations of a high-volume customer service center.
The role leads customer service teams, ensures efficient service delivery, manages escalations, and maintains high customer experience standards.
Key Skills for This Role
Customer service operationsContact center operationsTeam supervisionComplaint handlingCase managementCustomer experience
Full Job Posting
Job Summary
The employer is seeking an experienced Customer Service Manager to oversee the day-to-day operations of a high-volume customer service center.
The role leads customer service teams, ensures efficient service delivery, manages escalations, and maintains high customer experience standards.
Location
- The role is based in Dubai, UAE.
Employment Type
- The employment type is full-time.
Key Responsibilities
- Manage daily operations of the customer service center and supervise customer service teams.
- Lead, coach, and monitor team performance to achieve service and operational targets.
- Oversee customer enquiries, complaints, requests, and service cases through timely resolution.
- Ensure customer requests are accurately recorded, tracked, and closed within defined timelines.
- Handle escalated customer concerns and coordinate appropriate resolutions.
- Monitor service quality, customer satisfaction, and overall operational performance.
- Coordinate with internal teams to ensure smooth and timely service delivery.
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