Customer Service & Logistics Manager

Andover, GB, SP11 8EZ

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Provide end-to-end leadership and accountability for customer service, inventory governance, warehousing, logistics and strategic customer growth. The role safeguards approximately £10 million of inventory assets, drives inventory accuracy and audit compliance, delivers customer service excellence, and supports strategic growth opportunities

• Lead Customer Service teams and ensure high service levels, OTIF delivery performance and customer satisfaction. • Own inventory governance across finished goods (£6m) and raw materials (£4m). • Lead inventory accuracy, cycle counting, reconciliation and stock integrity programmes. • Reduce inventory variances, obsolete stock and write-offs while improving working capital performance. • Ensure audit readiness and support Finance with stock verification and compliance activities. • Manage logistics, warehousing, transport and freight performance to achieve service and cost targets. • Control warehouse and distribution budget/AOP of approximately £1.5 million. • Act as escalation point for customer service, supply continuity and logistics issues. • Lead cross-functional collaboration across Supply Chain, Planning, Operations, Finance and Commercial teams. • Support onboarding, service delivery and performance management for McDonald's EU and other strategic customers. • Deliver KPI reporting and continuous improvement programmes. • Adherence with all Company Occupational Health, Safety & Environmental (HSE) policies and procedures. To ensure full co-operation in all aspects of HSE and to act positively on any failings or weaknesses in our systems or procedures, identified by yourself or brought to your attention. • Lead and develop a high-performing team, providing direction, coaching and performance management to ensure delivery of business objectives, continuous improvement and a culture of accountability.