Customer Service Executive - Qatar residents only
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Key skills for this role
Role Overview
This is a full-time, on-site Customer Service Executive role based in Doha, Qatar.
The role manages client inquiries and requests across phone, email, and other communication channels.
The position requires a professional demeanor, discretion, and commitment to exceptional customer experiences.
Key Skills for This Role
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Company Description
Quintessentially provides luxury lifestyle management and concierge services to individuals, brands, and corporations.
The organization delivers personalized solutions and premium client experiences.
Role Description
This is a full-time, on-site Customer Service Executive role based in Doha, Qatar.
The role manages client inquiries and requests across phone, email, and other communication channels.
The position requires a professional demeanor, discretion, and commitment to exceptional customer experiences.
Core Responsibilities
- Provide prompt, accurate, and high-quality responses to client inquiries and requests.
- Maintain client relationships and handle escalations.
- Coordinate with internal teams and partners to fulfill service requests.
- Track service delivery to meet agreed standards.
- Identify client needs and recommend suitable lifestyle or concierge solutions.
- Update records in customer management systems.
- Support continuous improvement of customer service processes.
Qualifications
- Candidates must know Arabic and English.
- Strong customer service and customer support skills are required.
- Solid interpersonal skills are required for client rapport and stakeholder collaboration.
- Experience in customer satisfaction, feedback management, and continuous improvement is required.
- Customer service management capability includes managing priorities, service levels, and escalations.
- Luxury hospitality, concierge, or premium customer service experience is beneficial.
- English communication, organizational ability, time management, CRM familiarity, integrity, and confidentiality are beneficial.
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