Customer Service Executive (Freight & Logistics)
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Key skills for this role
About the Role
Avant Garde Logistics seeks a Customer Service Executive to manage customer accounts, handle freight inquiries, and coordinate shipments. The role requires experience in freight/logistics customer service and strong communication skills.
Key Skills for This Role
Responsibilities
- Manage and maintain existing customer accounts, ensuring high levels of customer satisfaction
- Provide consistent and exceptional customer service by responding promptly and professionally to customer inquiries
- Liaise with incoming calls from both internal & external customers, suppliers and agents regarding freight shipments and bookings
- Be the first point of contact for all queries and responsible for booking, planning of Shipments as well as following up on outstanding matters
- Handle key customer accounts by responding to inquiries, tracking and tracing shipments, providing shipment updates, confirming deliveries and collections, and managing bookings
- Perform accurate data entry and freight administration tasks, ensuring that all shipments are processed correctly and that applicable costs and revenues are accurately recorded
- Develop and maintain strong business relationships with carriers, customers, suppliers, and agents
- Resolve customer and carrier issues efficiently and professionally, ensuring minimal disruption to operations
- Represent the company in a professional manner and uphold the organization's values and service standards
- Support customer retention initiatives and identify opportunities to develop new business and expand existing customer relationships
Requirements
- Experience of working in a Customer Service environment in the Freight & Logistics industry
- Effective communication and organizational skills and a professional approach to work
- Ability to handle multiple tasks with attention to details
- Strong negotiation skills
- Analytical thinking and sense of urgency
- Reliable and problem solver
Full Job Posting
Job Description
- Manage and maintain existing customer accounts, ensuring high levels of customer satisfaction.
- Provide consistent and exceptional customer service by responding promptly and professionally to customer inquiries.
- Responsible for liaising with incoming calls from both internal & external customers, suppliers and agents regarding freight shipments and bookings.
- Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as well as following up on outstanding matters to ensure timely resolution.
- Handle key customer accounts by responding to inquiries, tracking and tracing shipments, providing shipment updates, confirming deliveries and collections, and managing bookings.
- Perform accurate data entry and freight administration tasks, ensuring that all shipments are processed correctly and that applicable costs and revenues are accurately recorded.
- Develop and maintain strong business relationships with carriers, customers, suppliers, and agents.
- Resolve customer and carrier issues efficiently and professionally, ensuring minimal disruption to operations.
- Represent the company in a professional manner and uphold the organization's values and service standards.
- Support customer retention initiatives and identify opportunities to develop new business and expand existing customer relationships.
Skills Required
- Experience of working in a Customer Service environment in the Freight & Logistics industry.
- Effective communication and organizational skills and a professional approach to work.
- Ability to handle multiple tasks with attention to details.
- Strong negotiation skills.
- Analytical thinking and senses of urgency.
- Reliable and problem solver.
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