Customer Service Executive

Role overview

Key responsibilities

• Handle inbound and outbound customer calls professionally.
• Convert leads into customers through telesales techniques.
• Explain financial products, services, eligibility criteria, and application processes.
• Follow up with prospective customers and maintain regular communication.
• Resolve customer queries and provide accurate product information.
• Assist customers throughout loan or financial-service applications.
• Build customer relationships to improve satisfaction and retention.
• Maintain customer records and update CRM systems.
• Coordinate with internal teams to ensure smooth application processing.
• Achieve daily, weekly, and monthly sales and customer-service targets.
• Stay updated on products, policies, and industry regulations.

Requirements

• A bachelor's degree in any discipline is preferred.
• At least 1–3+ years of customer support and telesales experience in financial services, banking, fintech, or the loan industry.
• Proven lead conversion and customer relationship management experience.
• Excellent verbal communication, interpersonal, negotiation, and persuasion skills.
• Familiarity with CRM software and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Customer-focused approach with strong problem-solving skills.
• Fluent English and Hindi are required.
• Regional languages including Telugu, Tamil, Kannada, Malayalam, Gujarati, or Marathi are advantageous.

Listed skills

• Customer service, telesales, lead conversion, sales negotiation, communication, relationship management, follow-up and closing, CRM management, problem solving, and time management.

What the employer offers

• Competitive salary with performance incentives.
• Career growth, ongoing training, professional development, and a supportive collaborative work environment.
• Opportunity to work with a growing financial services company.

Compensation

• Pay is AED 2,500 to AED 3,000 per month.

Workplace

• Work location is in person.

Language preferences

• The posting separately lists Hindi and certain regional languages as preferred, while the main requirements state that English and Hindi are required.