Customer Service Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
MAXZI The Good Food Cafe and Restaurant is hiring a Customer Service Executive with a food service background. Responsibilities include managing calls, generating sales leads, and handling customer complaints.
Key Skills for This Role
Responsibilities
- Manage incoming calls and inquiries from customers
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Strong communication skills; fluent in English
- Strong phone contact handling skills and active listening
- Familiarity with SAP and other CRM/ERP systems
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi task, prioritize, and manage time effectively
- Customer service in foodservice industry: 1 year (Preferred)
- SAP: 1 year (Preferred)
Full Job Posting
Overview
- Our customer service team comes with a solid food service background, or with a customer service background and genuine interest in food and people.
Responsibilities
- Manage incoming calls and inquiries from customers
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Strong communication skills; fluent in English
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with SAP and other CRM/ERP systems
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi task, prioritize, and manage time effectively
Pay & Benefits
- Job Types: Full time, Permanent
- Pay: AED3,000.00 AED4,000.00 per month
Work Location
- Work Location: In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MAXZI The Good Food Cafe and Restaurant
Assistant Manager Marketing
Dubai, UAE
Indoguna Dubai seeks an Assistant Manager Marketing to develop and execute comprehensive marketing strategies for the HORECA industry. The role involves leading growth marketing initiatives, managing a team, and collabor
Sales Executive- HORECA Foodservice
Dubai, UAE
Indoguna is seeking a Sales Executive for HORECA Foodservice in Dubai. The role involves generating leads from HORECA prospects, delivering proposals, resolving customer claims, and managing payments. Requires a UAE driv